Welcome to Auto Shop Callbacks Predictable revenue and rentention for your shop

We provide dedicated outbound call teams built exclusively for automotive repair businesses. We protect your best customers, drive repeat visits, and stabilize car count.

40+ active shops. Over $1.5M in monthly revenue influenced. Automotive-only agents.

The problem most shops face

Running a profitable shop is not just about fixing cars. It is about keeping bays full with the right customers

Most shops struggle with:

• Inconsistent follow-up
• Missed revenue opportunities
• Staffing gaps and turnover
• Owners and advisors wearing too many hats

When callbacks fall behind, retention slips quietly. Revenue becomes unpredictable. The shop feels reactive instead of in control.

What Auto Shop Callbacks does

We become your outbound communication engine

Our team handles the calls your shop should be making but never has time to do consistently. Every call is aligned with the Key to Key business model in the spirit of Auto Hospitality.

The result is simple.
More returning customers. More scheduled visits. More predictable revenue.

how it works

1 - We integrate with your shop operations

Our agents work directly with live data from your shop management system using our CRM call center environment. Calls are informed by real RO context, not generic scripts.

2 - We execute daily

This includes Next Day Satisfaction calls, oil change reminders, service overdue outreach, warranty inspections, BG breaks, cooling, fuel reminders, and other revenue-generating campaigns.

3 - We track what matters

Appointments set. ROs opened (visits). Revenue influenced. Clear reporting that shows exactly what callbacks are doing for your shop.

Built for automotive. Only automotive.

Auto Shop Callbacks is not a general call center. We are purpose-built for independent repair shops.

• Automotive trained agents
• Live RO visibility
• Industry specific call flows
• seven-day coverage
  
  

Your customers speak to people who understand vehicles, service recommendations, and shop operations.

Why shop owners partner with us

Predictability

Callbacks run every day, regardless of staffing changes or shop workload.

Revenue protection

Your top customers do not fall through the cracks. Vehicles come back into your bays.

Operational Relief

Advisors focus on service. Owners focus on leadership. We handle the outreach.

Measurable impact

We track real outcomes, not activity for activity's sake.

Our Foundation

Culture

We believe customer experience and operational discipline are not opposites. They work together to create long-term success.

People

Our agents are trained, managed, and coached specifically for automotive repair environments.

Process

Every call follows a proven structure designed to create clarity, confidence, and action.

Technology

We leverage industry-specific CRM and call center tools to ensure accuracy, compliance, and performance.

A long-term pArtner, not a short-term fix

Auto Shop Callbacks is built to scale with your business

As your shop grows, your outbound communication stay consistent, professional, and revenue-focused.

We're not here to replace your team. We are here to support it.

Ready to take control of your callbacks?

Stop relying on best intentions and spare time.

Put a dedicated system in place that protects your customer base and drives repeat revenue.