Auto Shop Answers
Monthly
"Key to Key Call Backs"
+Plus Bonus Classes for 2026
Transforming Callbacks Into Revenue and Retention Powerhouses
June 22-23rd - Houston TX
Houston, Texas – Auto Shop Answers proudly announces the 2026 launch of its “Key to Key Call Backs” program, featuring Bonus Classes designed to help auto repair professionals boost revenue, strengthen customer loyalty, and elevate operational excellence.
This hands-on monthly training delivers proven Auto Hospitality strategies to transform the routine auto repair industry into powerful, results-driven interactions that fuel business growth while protecting shop integrity.
- Sign up and reserve your team’s pathway to transformation in this
Limited-seating monthly event!
Dates: One weekend of Month with other class offerings on the preceding Fridays & following Mondays.
ASA Key2Key 2025 Training Schedule
09/20/2025 - 09/21/2025
10/18/2025 - 10/19/2025
11/15/2025 - 11/16/2025
12/20/2025 - 12/21/2025
New ASA Key2Key 2026 Training Schedule
- Jan 17–18 (Jan 16 – AIX)
- Feb 21–22 (Feb 20 – Accounting 1st & Fraud Prevention)
- Mar 21–22 (Mar 20 – AIX)
- Apr 25–26 (Apr 24 – Leadership Class)
- May 23–24 (May 22 – AIX)
- Jun 20–21 (Jun 19 – Leadership Class)
- Jul 18–19 (Jul 17 – AIX)
- Aug 22–23 (Aug 21 – Accounting 1st & Fraud Prevention)
- Sept 26–27 (Sept 25 – AIX)
- Oct 24–25 (Oct 23 – Leadership Class)
- Nov 21–22 (Nov 20 – AIX – Thanksgiving Edition)
- Dec 19–20 (Santa Claus Visits)
sign up!
Are you ready to stop treating your business like a hobby?
In this weekend program, you'll discover how to build rock-solid customer trust while perfecting the techniques of Speed of Service and Speed of Sales. It will Change your Life!
Course Highlights
Auto Shop Answers Training Course Overview
Get ready to revolutionize the way you think about automotive repair. We have not just enhanced, but mastered, the concept of car repair. With monthly revenue figures over $1 million, our system guarantees exceptional customer service and unprecedented sales numbers.
What You'll Learn
Initial Customer Engagement
- Meet and Greet Tactics
- New Customer Introduction
- Shop Tour
Selling Before Seeing
- Understand how we secure a sale before even looking at the car.
From Polaroids to Digital
- Evolution of visual sales aids from Polaroid pictures to digital images and videos.
15-Minute Show and Sell Process
- Speed of service and how to complete a full assessment within 15 minutes.
Predicting Customer Reactions
- 40 years of recorded phone calls to predict customer reactions.
Sales Toolkit
- Customer History with Carfax
- ChatGPT
- Repairpal
- Five steps for inspections
Overcoming Objections
- How to handle common customer objections efficiently.
- The Power of Follow-Up
- Auto shop callbacks
- Callback Strategies for missed sales and customer satisfaction.
Board Management
- The Vehicle Tracking System
- Customer Updates
- Best Price Negotiation for Parts
Focusing on revenue, retention, and operational integrity, the “Key to Key Call Backs” program empowers participants to:
- Generate Revenue Growth: Learn how strategic follow-ups can turn dormant customers into active clients, creating new streams of income from the existing customer base.
- Recover Lost Opportunities: Bring back overdue service customers and turn potentially lost revenue into tangible profits.
- Foster Long-Term Customer Retention: Strengthen relationships by addressing issues early, building trust, and ensuring customers return for future services.
- Fraud Prevention: Implement safeguards to identify and address suspicious activity, protecting your shop’s bottom line and ensuring integrity in transactions.
- Drive Positive Google Reviews: Boost your shop’s reputation by securing reviews from happy customers, increasing online visibility and customer inquiries.
- Optimize CRM for Success: Improve the quality of customer and vehicle records to streamline operations and ensure effective follow-ups.
- Unlock Hidden Growth Potential: Develop a callback strategy that consistently converts satisfied customers into repeat business and brand advocates.
- “Revenue and retention are the lifeblood of any successful auto repair shop,” said Todd Hayes. “Our ‘Key to Key Call Backs’ classes are designed to give professionals the skills and insights they need to unlock the full potential of their customer base. By mastering callbacks and integrating fraud prevention strategies, shops can transform these interactions into meaningful, revenue-generating touchpoints while safeguarding their success.”
The classes, held monthly throughout 2025, will be offered in Houston Texas, making it easy for auto shop professionals from any location to participate. Whether you're a seasoned owner or a new service advisor, these classes will provide actionable insights to grow your business and build customer loyalty.
For more information on class schedules, registration, or how the program can help your shop achieve its goals, contact:
Todd Westerlund, President of Auto Shop Answers.
About Auto Shop Answers
Auto Shop Answers is a trusted leader in professional development for the automotive repair industry. Through programs like “Key to Key Call Backs,” we offer LIFE CHANGING opportunities for our clients.
The Rack Attack Will Blow Your Mind!
In 15 minutes every car every time gets a full comprehensive inspection on the speed rack. Since 1986, this inspection process has been a key foundation for Todd's Auto Shop Concept. Some of the technology has changed, they don't use Polaroid cameras anymore but the process and results remain the same. In minutes, pictures and videos capture problems to be presented to the customer and are immediately recorded in Tekmetric. Once inspected the car is off the lift and in the parking lot while recommendations are presented to the customer.
